Given the state of alert for the spread of Covid-19 and aware of the concern that what affects a basic good such as water may generate among the population, Aquara wishes to state that the supply will be guaranteed with the same guarantees as until now. .

The quality and safety of drinking water is guaranteed at all times. The current treatment processes and the control parameters of the drinking water guarantee sanitary quality, being unaffected by the current situation. Additionally, washing hands with soap and water is one of the main preventive measures to avoid contagion.

Aquara, in coordination with the state authorities and the Government of Aragon and in accordance with their guidelines, has implemented a series of preventive measures aimed at protecting the health security of all its employees, as well as ensuring the normal operation of the facilities in the that it operates, be it purification, purification or supply plants.

Likewise, Aquara has taken the necessary decisions to dispose, in time and term, of the necessary and sufficient material to ensure the quality of the supply with all the guarantees that are usually being applied.

For greater specificity and transparency, and taking into account that there are certain operations that require face-to-face assistance, Aquara wishes to publicize the following decisions taken:

• Creation of independent operational work teams in the various water treatment plants, given that the characteristics of the activity require face-to-face work that makes telework impossible.
• These operational work teams will operate independently, in order to avoid any risk of contagion and, in case it is detected in any of them, having to establish a quarantine period.
• The segregation of these work teams also implies the suppression of any direct or indirect contact, both in facilities and changing rooms.
• On the other hand, personal hygiene measures are being optimized and extreme.
• Given the characteristics of the daily activity of the integral water cycle, the work instructions to the contractor companies are basically provided by telephone or telematic, without face-to-face character.
• Likewise, to guarantee the sterility of operations, all visits to the facilities have been canceled, except for essential activities such as the transport of materials necessary to ensure the healthiness of the water and the normal operation of said facilities.

Faced with the risks of eventual shortage of products or components due to the global nature of this crisis, Aquara has proceeded, with the collaboration of the supplying companies, to supply the necessary material to ensure the continuity of supply with guarantees in the coming months usual up to the present.
Aquara is at all times in communication with the health authorities regarding the current situation and has applied the prevention protocols dictated by the authorities among its staff in all its facilities. Preventive measures (health, telework, rotating shifts ...) are aimed at protecting the health of employees. At all times, the company has shared with the employees detailed information on both the situation in the company and in the environment.

In the same way, in order to protect the health of its employees, the health of its customers and guarantee the continuity of the service with alternative means, Aquara recalls that it has at its disposal the following non-face-to-face care channels where it can carry out all its efforts :

• Website: www.aquara.es
• Customer service phone: 900 330 018